What does a journal system cost? Four Danish systems compared

"Contact us for a quote." That's how the pricing page ends at many journal system vendors — if there is a pricing page at all. But four Danish systems for the social care sector actually publish their prices: Validi, DanJournal, CitizenOne and Planner4You. We read all four (10 July 2026) and worked out what three typical services would pay.

Four systems, three very different pricing models

• Validi charges a flat price per clinic (DKK 199/mo.) plus per employee (DKK 96/mo.). Clients, storage, rota planning, the medication module and data export are all included, and there is no lock-in. AI services and SMS are billed per unit.
• DanJournal charges per client in tiers: from DKK 8,462/year (1-10 clients) to DKK 53,560/year (71-100 clients). Staff numbers are unlimited. The Medicin.dk integration (DKK 975/year), the data export module (DKK 2,000/year) and extra storage (DKK 1,000/GB/year) are add-ons.
• CitizenOne resembles Validi's model: the Pro package costs DKK 449/mo. with 3 users, and extra users cost DKK 39/mo. Clients are unlimited, storage is 3 GB, and there is no lock-in.
• Planner4You sells user blocks: the base package from DKK 8,820/year covers 15 users, and the listed prices assume a 3-year commitment. The FMK medication module costs from DKK 699/year per user, and storage from DKK 1,428/GB/year.

What does it cost in practice? Three worked examples

Every figure in the table is the price for one year (DKK per year, excluding VAT) — not per month. The figures are taken from the vendors' public pricing pages, and we added medication add-ons where medication handling is not part of the base price.

Three things stand out:

The pricing model matters more than the price list. DanJournal charges per client, which makes it kind to residential facilities with few clients per employee — and most expensive, several times over, for outpatient clinics with many clients per practitioner. When you pay per client, you are penalised for treating many. Conversely, Validi and Planner4You charge per employee, so there it is the residential facility with its many shifts that feels the bill.

The cheapest price is not the same product. CitizenOne wins on pure subscription price in all three examples. It is a likeable, broad system for the whole social and health sector — but precisely that: broad. Specialised addiction treatment with substitution medication, urine tests, attendance registration, standardised assessment instruments (PHQ-9, AUDIT, SDS) and AI built into the workflow is a different job than general journaling.

The small print moves the maths. At one vendor, the right to export your own data costs DKK 2,000 a year as an add-on module. At two of them, you pay per gigabyte to store your own journals. And "from" prices with a 3-year commitment can look cheap on the pricing page and get more expensive in the contract. With Validi, free, full export and unlimited storage are part of the price — always, with no lock-in.

The AI is part of the price — and of the workflow

Take a second look at Validi's usage list: speech-to-text at DKK 0.40 per note, AI drafts of status reports and treatment plans at DKK 7.00 apiece, and AI progress assessments at DKK 4.50 per generation. These are not add-on modules with an annual fee — they are tools sitting ready in the screens staff already work in, and they only cost anything when used.

That matters in everyday practice: documentation is the biggest time drain in treatment work. A practitioner who dictates notes between two sessions and lets the AI produce the first draft of the month's status reports typically saves hours every week — for the equivalent of a few hundred kroner a month in usage. And because the AI builds on the client's own journal data, the draft never starts from a blank page. None of the other three systems mention AI on their public pricing pages (July 2026).

What about FMK?

The Shared Medication Record (FMK) is a national portal — not something any journal system can claim as its own. Authorised health staff have access regardless of journal system: fmk-online.dk opens in its own browser tab, staff log in the way they usually do, and have the client's medication record right next to the journal. Validi's own medication module with Medicin.dk lookups is included in the price — at Planner4You, FMK access costs from DKK 699 per user per year, and at DanJournal the Medicin.dk integration is an add-on at DKK 975 a year.

How to compare for yourself

1. Run the numbers on your own mix of employees and clients — that determines which pricing model suits you.
2. Add the add-ons: medication, export, storage, support. It is rarely the base price that makes the difference.
3. Check the commitment and exit terms before you sign: what does it cost to leave, and do you get all your data with you?

At Validi, every price is published at validi.eu/en/pricing — including the usage prices that others only reveal in the quote. None of them require a meeting.

All competitor prices were read from the vendors' public pricing pages on 10 July 2026 (DanJournal's prices converted from incl. to excl. VAT; CitizenOne does not state VAT status on its pricing page). Prices may have changed — always check the vendor's own page.

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Want to see the maths for your own clinic? Book a no-obligation demo at validi.eu — and we'll work it out together.